Troubleshooting

Cause

Your website has restrictive Permissions-Policy HTTP headers that deny camera and microphone access. This is common with many hosting platforms that set secure defaults.

If your headers include camera=() or microphone=() (empty parentheses), the browser will block access to these devices.

Solution (Next.js)

Update your next.config.ts to allow camera and microphone access:

// next.config.ts
import type { NextConfig } from "next";

const nextConfig: NextConfig = {
  async headers() {
    return [
      {
        source: '/:path*',
        headers: [
          {
            key: 'Permissions-Policy',
            value: 'camera=(self), microphone=(self), geolocation=()',
          },
        ],
      },
    ];
  },
};

export default nextConfig;

Solution (Other Frameworks)

Ensure your web server sends this HTTP header in responses:

Permissions-Policy: camera=(self), microphone=(self)

Configure this in your web server (Apache, Nginx) or hosting platform settings.

Checklist

1. Check the embed key: Ensure the data-key attribute starts with lck_
2. Check the console: Open Developer Tools and look for errors containing "hooman.live"
3. Verify script URL: Ensure the script URL is accessible and not blocked
4. Check for CSP issues: Content Security Policy may block the script
5. Check project status: Ensure the project is active in your dashboard

Cause

Browser popup blockers prevent the video call window from opening. This typically happens when the popup is not triggered by a direct user action.

Solutions

• For users: Allow popups for your website in browser settings
• For developers: The widget handles popup opening correctly, but aggressive popup blockers may still interfere
• Browser extensions: Some ad blockers also block popups - users may need to whitelist your domain

Possible Causes

• Network issues: Firewall or proxy blocking WebSocket connections
• Invalid embed key: The key may be invalid or for a different project
• Server unavailable: The hooman.live server may be temporarily unavailable

Checklist

1. Browser permissions: Ensure you clicked "Allow" when prompted for camera/microphone
2. System permissions: Check your operating system settings allow the browser to access camera/microphone
3. Hardware: Verify your camera and microphone work in other applications
4. Other applications: Close other apps that might be using the camera/microphone